APX Customer Survey

In our ongoing efforts to improve customer service and support, we hired Discovery Research Group (www.discoveryresearchgroup.com) to survey our customers. Since its beginning in 1987, Discovery Research Group has grown to become one of the largest opinion and marketing research field service firms in the United States, conducting more than three million hours of telephone interviews.

Discovery has built a solid reputation of providing high-quality telephone marketing research for some of the most respected and demanding corporate research departments, consultants, political advisors, public relations firms, advertising agencies and full-service providers in the country.

Our desire in hiring this firm wasn’t necessarily to show our customers or potential customers a bunch of pretty graphs. It was to audit our internal efforts so we could find places to improve.

Here a some of the results of this survey:

Do you find the system easy to use?

Would you refer APX Alarm to your family or friends?

“APX Alarm delivers on what they promise”